Talked to Carlos on the phone to make some changes to my policy and send me a new card since mine expired. Hebwas extremely professional, and very prompt with his responses, and although the website was a bit slow that day to load information, and I had meetings all day at work, he continued to work on it while I was at meetings and when I was finished I checked my email and had a new card already there. He called me the next day to update me thay my payment went down, and contract was in my email inbox, all before I even started my day. He is efficient, does not put you off when u get off the phone with him like other companies do and you have to follow up. He does all the follow up and you never have to repeat yourself, he gets it, he does his job, and does it extremely well. Thanks Carlos.
